Orders & Shipping FAQs

How do I place an order?
Orders can be placed directly through our website, by email orders@admeo.us, by calling Martha at 707-965-9577 or by contacting your sales representative for assistance.
How will I know my order was received?
Once your order is submitted, you will receive an order confirmation email with your order details.
How long does it take to process an order?
Most orders are processed within 1–2 business days. Processing times may vary depending on product availability. PLEASE NOTE: We will not ship any reagents on Fridays since our reagents need to be refrigerated after delivery and we do not want your order to be outside of your facility during the weekend.
How can I check the status of my order?
Contact our office with your order number, and we'll be happy to provide an update.
Do you provide tracking information?
Yes. Once your order ships, tracking details will be sent to the email address associated with your order.
What shipping options are available?
We offer standard and expedited shipping options. Available methods may vary based on destination and product type.
Do you ship internationally?
Yes. International shipping is available for many products. Shipping costs and delivery times vary by location.
What should I do if my shipment arrives damaged?
Please contact us within 48 hours of delivery and provide photos of the damaged package and contents so we can assist with a replacement or claim.
Can I change or cancel my order?
Orders may be modified or canceled before shipment. Contact us as soon as possible, and we will do our best to accommodate your request.
Who do I contact with questions about my order?
Our shipping coordinator Martha is available to help with order status, shipping questions, and product inquiries. Contact us by phone or email for assistance.